Tieto improved uptime certainty in data centers

Tieto, a leading Nordic software and services company had been cooperating with Granlund for several years. In 2016 they wanted to streamline their operations across the Nordics. A project with Granlund Manager was set up to introduce the documentation processes used in Helsinki to Tieto´s datacenters in the Stockholm region. The aim was to facilitate the maintenance and auditing of Tieto´s data centers to guarantee uninterrupted uptime.

In 2016 Tieto, one of the largest IT service providers in Europe, wanted to develop its reporting systems in their datacenters in the Helsinki and Stockholm regions. The aim was to safeguard maximum uptime through improved documentation processes. Also, significant improvements in the auditing process were sought.

"Before adopting Granlund Manager we were using different documents and had nothing centralized. Everything was done manually and on demand-basis", tells Per-Olof Centerlind,  Datacenter Facilities Specialist.

Granlund Manager offered Tieto a tool that documents the process, shows how the process is carried out, as well as records that the tasks are completed. All the data is collected conveniently in one place. 
The benefits to Tieto from adopting the Granlund Manager documentation processes in Sweden include streamlining the Nordic processes through improved reporting, advancing collaboration between service provider and Tieto, as well as facilitating external and internal auditing.Tieto has also gained a new tool for managing maintenance risks, which helps to ensure uninterrupted uptime for Tieto´s data centers. 

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