SERVICE REQUESTS
Service requests and fault reports, prioritised and resolved in the right order
When service requests are readily prioritised before work begins, maintenance always knows where to start. Service tasks handled in the right order keep occupants and tenants satisfied.
A measured approach to service requests puts focus where it matters
Service requests and fault reports are easy to manage in one place, instead of arriving by phone, email or a chance encounter in the corridor.
The Granlund Manager Service Requests tool helps maintenance teams classify, prioritise and schedule service tasks efficiently. Urgent issues are handled first and nothing important is overlooked. Maintenance communications to occupants is handled from the same place.
Occupants can submit service requests and fault reports easily via an online form or a room-specific QR code. Reports are routed directly to the right person in property maintenance.
Occupants get answers and the maintenance team stays on top of every situation, without unnecessary back-and-forth.
Who benefits from using the Service requests tool?
Property Owner
Drill down into response times and get a clear view of your maintenance team’s efficiency across properties.
Maintenance Team
Get all the information needed to respond quickly and accurately while reducing response times and improving service levels.
Facility Users
Submitting a service request is super easy as no login is required. Anyone can report an issue in seconds.
How does it make your life easier?
Simple, smart two-way communications
The Service request tool enables easy communications between facility users and maintenance teams. It is an efficient channel for providing service updates to users.
Keep maintenance costs in check
Manage chargeable maintenance work directly in the Service request tool. Accept or decline cost estimates and proposals with a single click.
Clear classification and scheduling
Classify and prioritise requests based on urgency and category. This helps ensure the most critical tasks are completed first, from the occupant’s perspective.
Track service quality with precise reporting
Report on service request volumes, response times and outcomes. Get instant access to real-time reporting for full visibility into daily operations.
Service requests made easy with QR code scanning
Service requests can be submitted effortlessly by scanning a QR code. Facility users and visitors can report issues, such as a faulty light, by scanning the code displayed in the room or area.
The code directs the user to a dedicated form for the correct space and the request is automatically routed to the appropriate maintenance team.
A complete toolkit for maintenance management
‘Service Requests’ is just one of the many tools available in the Granlund Manager Maintenance solution. Explore the full toolkit designed to make daily property maintenance smarter and more efficient.
Key tools in Granlund Manager Maintenance:
- Maintenance Plan
- Service Requests
- System and equipment data
- Customer portal
- Inspections
- Maintenance reports
Granlund Manager customer stories
GRANLUND MANAGER mobiili
The essential tool for maintenance workflows: Granlund Manager Mobile
Maintenance operations in the field run smoother when the most important tool is always at hand, right on the phone.
Designed specifically for maintenance service professionals, the mobile app provides all the key Granlund Manager tools for organizing on-the-go work.
Searching for for more efficient real estate management?
Manage your property lifecycle with data-driven clarity.
Contact our global sales team
Need to get in touch with us? Find your local Granlund Manager representative below or contact the global team. Give us a call or send us an email and we will get back to you as soon as possible.
Global team
Otto Åkerberg
Mika Virkki
Marko Laitio
Sweden
Estonia sales partner
Topi Korpela
Otto Åkerberg
Ivo Kivirand
Lithuania & Latvia sales partner
Lukas Barkauskas
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Granlund Manager
Customer service centre
Ran into a challenge or need support? Please contact our customer service team at: granlundmanager@granlund.fi