SERVICE REQUESTS
Manage and prioritise service requests effectively and keep occupants satisfied
Fast and well-prioritised responses to service requests and fault reports help maintain a safe, functional and trusted environment across your properties.
A measured approach to service requests puts focus where it matters
The Granlund Manager Service requests tool provides a shared communication channel between property occupants and the maintenance team.
Service requests and fault reports are easily submitted on any device, whenever an issue arises in any space.
The tool helps maintenance teams classify, prioritise and schedule service tasks efficiently while keeping occupants informed at every step. When communication flows, everyday life runs smoother for everyone.
Who benefits from using the Service requests tool?
Property Owner
Drill down into response times and get a clear view of your maintenance team’s efficiency across properties.
Maintenance Team
Get all the information needed to respond quickly and accurately while reducing response times and improving service levels.
Property Occupants
Submitting a service request is super easy as no login is required. Anyone can report an issue in seconds.
How does it make your life easier?
Simple, smart two-way communications
The Service request tool enables easy communications between occupants and maintenance teams. It is an efficient channel for providing service updates to occupants.
Keep maintenance costs in check
Manage chargeable maintenance work directly in the Service request tool. Accept or decline cost estimates and proposals with a single click.
Clear classification and scheduling
Classify and prioritise requests based on urgency and category. This helps ensure the most critical tasks are completed first, from the occupant’s perspective.
Track service quality with precise reporting
Report on service request volumes, response times and outcomes. Get instant access to real-time reporting for full visibility into daily operations.
Service requests made easy with QR code scanning
Service requests can be submitted effortlessly by scanning a QR code. Occupants and visitors can report issues, such as a faulty light, by scanning the code displayed in the room or area.
The code directs the user to a dedicated form for the correct space and the request is automatically routed to the appropriate maintenance team.
A complete toolkit for maintenance management
‘Service requests’ is just one of the many tools available in the Granlund Manager Maintenance solution. Explore the full toolkit designed to make daily property maintenance smarter and more efficient.
Granlund Manager Maintenance tools:
- MAINTENANCE PLAN
- SERVICE REQUESTS
- DOCUMENTATION
- SYSTEM AND EQUIPMENT DATA
- CUSTOMER PORTAL
- AUDITS
- MAINTENANCE REPORTS
Granlund Manager customer stories
GRANLUND MANAGER mobiili
The essential tool for maintenance workflows: Granlund Manager Mobile
Maintenance operations in the field run smoother when the most important tool is always at hand, right on the phone.
Designed specifically for maintenance service professionals, the mobile app provides all the key Granlund Manager tools for organizing on-the-go work.
Contact our global sales team
Need to get in touch with us? Find your local Granlund Manager representative below or contact the global team. Give us a call or send us an email and we will get back to you as soon as possible.
Global team
Otto Åkerberg
Mika Virkki
Marko Laitio
Sweden
Estonia sales partner
Topi Korpela
Otto Åkerberg
Ivo Kivirand
Lithuania & Latvia sales partner
Lukas Barkauskas
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Granlund Manager
Customer service centre
Ran into a challenge or need support? Please contact our customer service team at: granlundmanager@granlund.fi
